Helpful Articles

Visa credit cards are coming soon! Learn how to keep your account info safe here.

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Chattanooga First Federal Credit Union will soon be offering its members Visa credit cards. 

As we move toward implementation of this new service, we would like to remind you of the importance of protecting yourself against fraud.  Criminals have become extremely sophisticated.  They will use e-mail, telephone messages, or text messages on your cell phone to trick you into disclosing your personal information and financial data.  Follow these simple suggestions and you may prevent them from making you a victim.

  • NEVER respond to an e-mail or text message asking you to verify or update your personal information.  The Credit Union will never request your information in an e-mail or text message.

  • NEVER click on “links” in unsolicited e-mail that you receive.

  • NEVER tell anyone your PIN or passwords.  Do not write them down.  If you are using your card in a public place, guard your PIN from being seen by strangers.

  • NEVER give out your personal or financial information on the phone or online, unless you initiated the contact.

  • Review your credit report annually to check for unauthorized activity.  You are entitled to one FREE credit report each year.  

  •  Select your PIN and passwords wisely.  Avoid using your birthday, sequential numbers (e.g. 1234), or “password”.

  •  Pay close attention to your credit card statements.  If you see transactions that you did not complete, notify your card issuer immediately.  If you have online access to your account, monitor it regularly for unauthorized activity.  Also watch for changes to your address and phone number.  

  • Keep your personal and financial records in a secure place.  Don’t just throw away your account statements – SHRED them.

  • NEVER write down your account number, unless you remember to shred the paper it is written on.

  • Contact your Credit Union if you have any questions or concerns about your account.  

Rest assured that Chattanooga First Federal Credit Union has implemented strong cyber-security protocols to protect its members.  Working together, we can significantly minimize the potential for you to become a victim of fraud.

Alese Maples